Full Black Friday Weekend 2021 Shopper Traffic Recap Shows Increased In-Store Foot Traffic From 2020 According To Johnson Controls’ Sensormatic Solutions | Business and finance


NEUHAUSEN, Switzerland – (BUSINESS WIRE) – November 30, 2021–

Sensormatic Solutions, Johnson Controls’ leading global retail solutions portfolio, today released a comprehensive rundown of buyer traffic in the United States during the Black Friday 2021 Extended Weekend, Black Friday, 26 November, through Sunday November 28, 2021. These results are informed by analyzing retail traffic data within the company’s intelligent operating platform, Sensormatic IQ.

Sensormatic Solutions found that in-store traffic for Black Friday weekend 2021 was down -21.7% from 2019, the last year before the pandemic. In-store traffic on Saturday November 27 was down -17.6% and traffic on Sunday November 28 was down -8.1% from two years ago. Compared to 2020, Black Friday weekend shoppers’ traffic increased 34.2%.

“Just as 2020 has been a year like no other, 2021 also brings unique opportunities and challenges for retailers as we officially kick off the holiday season. Shoppers are returning to stores, but health and safety concerns persist, making some wary of traditionally crowded shopping days, ”said Brian Field, senior director of the global retail council, Sensormatic Solutions. “With a data-driven understanding of customer concerns, retailers can implement processes to help shoppers feel comfortable in stores – via occupancy monitoring, temperature controls, extended hours and a seamless contactless shopping experience. “

Sensormatic Solutions also looked at the effect of Cyber ​​Monday on retail brick and mortar traffic on Monday, November 29, and found that foot traffic this year was down -9.9% from 2019. Cyber ​​Monday traffic levels were similar to typical fall 2021 numbers. In the week leading up to Thanksgiving and Black Friday weekend, in-store traffic was down -11.4% from 2019.

“While the mix of weekday shopping has been on the rise throughout the pandemic, with shoppers taking advantage of more flexible working hours and trying to avoid the crowds on weekends, Cyber ​​Monday n t generally has no impact on store traffic and the same is true for this year. Said Field. “Over the past month, in-store traffic has gradually improved as consumers started their holiday shopping early. Retailers are seeing positive changes year over year, and Black Friday weekend data shows an upward trajectory towards pre-pandemic levels. “

Sensormatic Solutions also analyzed traffic on Thanksgiving Day and Black Friday. After all the data is counted, the results show that store traffic on Thanksgiving Day was down -90.4% from 2019, as most retailers closed their stores for the holidays, and store traffic Black Friday decreased by -28.3% compared to 2019.

Additional information on the 2021 holiday season can be found here:

Sensormatic IQ helps retailers make the most of this important season with inventory intelligence, customer experience, loss prevention and operational efficiency solutions designed to deliver actionable insights for informed decision making to improve the customer experience and results for retailers. For more information on retail trends and technologies throughout the season, follow Sensormatic Solutions on LinkedIn and Twitter, using # SensormaticHolidays2021.

At Johnson Controls (NYSE: JCI), we are transforming the environments in which people live, work, learn and play. As the world leader in smart, healthy and sustainable buildings, our mission is to reinvent the performance of buildings in the service of people, places and the planet.

With a history of more than 135 years of innovation, Johnson Controls provides the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond thanks to its complete digital offer OpenBlue. With a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world’s largest portfolio of building technology, software, and service solutions with some of the most trusted names in the industry. For more information visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.

About Sensormatic Solutions

Sensormatic Solutions is Johnson Controls’ leading global portfolio of retail solutions, fueling operational excellence at scale and enabling intelligent, connected buyer engagement. Our intelligent digital operating platform – Sensormatic IQ – combines the full portfolio of Sensormatic solutions, including third-party data to deliver unparalleled insights into customer experience, inventory intelligence, loss prevention and operational efficiency with advanced technologies, such as AI and machine learning. This enables retailers to act on data-driven normative and predictive outcomes to confidently move forward into the future. Please visit Sensormatic Solutions or follow us on LinkedIn, Twitter, and our YouTube channel.

Sensormatic Solutions by Johnson Controls

Case on behalf of Sensormatic Solutions



SOURCE: Sensormatic Solutions

Copyright Business Wire 2021.

PUB: 11/30/2021 1:14 PM / DISC: 11/30/2021 1:14 PM

Copyright Business Wire 2021.


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